We value your privacy as much as we value your business. All information (e.g., your name and email address) submitted to Feather Rider is held strictly private. All your information is kept securely behind firewall protection. We do not and never will sell any customer information.

The Information We Collect

  1. To ensure a smooth shopping experience for visitors who have created an account on our website, or visitors have placed an order without creating an account, we keep the following customer-provided information on file:
    1. Name (for account creation purposes)
    2. Ship To and Bill To Address (for shipping and billing)
    3. Telephone number (so couriers like UPS/DHL may contact you if needed)
    4. Email address (for order, shipping, and other notification emails)
    5. Order history (so you can track which Feather Rider products you’ve ordered in the past)
    6. To prevent a potential serious data breaches, we do not store any customer credit card information in our database(s).
  2. For customers who register a Feather Rider product on our website, we keep the following information on file to validate any future warranty claims:
    1. Name and email address (for identification purposes)
    2. Country of registration (for direct forwarding of any future warranty claims to the corresponding Service Center)

How to Delete Your Data

If at any time you would like your personal information removed from our system, please send an email to info@featherrider.net with the subject “delete my account” and we will process your request within 10 business days. At that time you will receive an email confirmation from our support team detailing the data that was removed along with your internal Customer ID number.

Site Terms

Feather Rider has developed these Site Terms to govern your use of Feather Rider”s site, located at www.FeatherRider.net (the “Site”). Feather Rider provides the Content (defined below) available to you on the Site subject to the following conditions. Your access to, and use of, the Site indicates your agreement to these Site Terms. Please read them carefully. These Site Terms is a binding contract between you and Feather Rider, regarding your use of the Site. If you do not agree and accept, without limitation or qualification, these Site Terms, please exit the Site.

About Cookies

“Cookies” are files that are stored in your computer so that web servers can access certain information you”ve already provided in the past. Our shopping cart only uses a temporary cookie to store your shopping cart information, and a number cookie to track our advertising. We do not store any of your personal information with cookies.

About e-Newsletters and e-Vouchers

We do not spam. Periodically, we may send you information via email about new product releases or online credits that you may redeem for purchases on our online shop. Only Feather Rider will send you these direct mailings. If you do not want to be included on our mailing list, simply tell us when you sign up for your account. Or, at any time you wish to be removed from the mailing list, simply write to our customer representative at info@featherrider.net.

About Mobile Applications

We create mobile applications for both iOS and Android devices to enhance and extend use of Feather Rider products. The Application may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application. Only aggregated, anonymized data is periodically transmitted to external services to help us improve the Application and our service. You can stop all collection of information by the Application easily by uninstalling the Application. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Content Ownership

All of the information, text, photographs, images, illustrations, audio clips, video, html, source and object code, data, and other materials displayed on, transmitted through, or used in connection with the Site, including for example new and existing product information, marketing brochures, press releases, highlights, driver downloads, and other materials (collectively, the “Content”), as well as its selection and arrangement, are owned and copyrighted by Feather Rider, or its subsidiaries, licensors, or business partners. Feather Rider actively protects its rights, including its copyrights, trademarks and other intellectual property rights, in the Content to the fullest extent of the law.

You may use the Content online and solely for your personal, non-commercial use, and you may download or print a single copy of any portion of the Content for your personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained in such Content. No other use is permitted. You may not, for example, republish the Content on any Internet, Intranet or Extranet site or incorporate the Content in any database, compilation, archive or cache without Feather Rider’s express written consent. You also may not distribute any of the Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content without the express written consent of Feather Rider. You may not (i) decompile, reverse engineer or disassemble any Content; (ii) insert any code or product or manipulate the Content of the Site in any way that affects other users” experience; or (iii) use any spiders, bots, Trojan horses, or any data gathering, mining, or extraction method in connection with your use of the Site. Requests to use the Content for any purpose other than as permitted above should be directed to info@featherrider.net.

The Content may include logos, trademarks and service marks (collectively “Marks”) owned by Feather Rider, its licensors, its business partners, and other third parties. No Marks may be used in any manner unless approved in advance by Feather Rider, and/or the appropriate trademark holder.

Any comments, ideas, suggestions, questions or materials you send to Feather Rider shall be deemed non-confidential, and you relinquish any copyright, trademark or other intellectual property right that you may have in what you have sent. By submitting comments, ideas, suggestions, questions or other materials, you further represent and warrant that the owner of such material has expressly granted to Feather Rider a royalty-free, perpetual, worldwide, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) and to incorporate it into other works in any form, media or technology now known or hereafter developed.

Driver Downloads

Feather Rider makes available for downloading drivers for certain of its products, subject to your agreement to the End User License Agreement.

Technical Support

Feather Rider provides online technical support in the form of an e-mail to which you may address your technical inquiries. This support, as with all other content, is provided “As Is” and without warranty. Feather Rider disclaims any responsibility or liability for any diminution, reduction or elimination or voiding of any third-party warranty coverage arising out of or related to actions taken pursuant to Feather Rider’s technical assistance information or advice.

Disclaimer of Warranties

While Feather Rider uses reasonable efforts to include accurate and up-to-date information, we make no warranties or representations as to the accuracy of the Content and assume no liability or responsibility for any error or omission in the Content. Feather Rider has not reviewed all of the sites linked to the Site and is not responsible for the content of any off-site pages or links to or from any other sites. While Feather Rider encourages third parties that link to the Site to abide by these Site Terms, Feather Rider has no responsibility for actions of third parties. Additionally, with reference to any discussions, chats, web postings, transmissions, bulletin boards, blogs, and the like that may be on the Site, Feather Rider assumes no responsibility or liability arising from any infringing, threatening, false, misleading, discriminating, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law, contained in any such locations on the Site.

Exclusion of Liability

Your use of the Site is at your own risk. Neither Feather Rider nor any of its shareholders, subsidiaries, affiliates, officers, directors or employees, nor any of its agents or any other party involved in creating, producing, or delivering the Site, are liable for any direct, indirect, punitive, incidental, special, consequential or other damages arising out of or in any way connected with the use of this Site or Content whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages.

Links to Third Party Sites

The Site may contain links to sites owned or operated by parties other than Feather Rider. Such links are provided for your convenience only. Feather Rider does not control, and is not responsible for, the content or privacy policies on, or the security of such sites.

Revisions to the Terms

Feather Rider reserves the right to change these Site Terms at any time in its discretion, and without notice by updating this posting. Your continued use of the Site after the posting of any amended Site Terms shall constitute your agreement to be bound by any such changes. Feather Rider may modify, suspend, discontinue or restrict the use of any portion of the Site, including the availability of any portion of the Content at any time, without notice or liability. Feather Rider may deny access to any person at any time for any reason.